Refund & Return Policy

Effective Date: August 7, 2026

Thank you for shopping with Elvarea. We are committed to providing high-quality skincare products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The product is unused, unopened, and in its original packaging.

  • The item is damaged, defective, or incorrect upon arrival.

  • The product is returned with proof of purchase.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they are faulty.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare products

  • Products damaged due to misuse or improper storage

  • Gift cards (if applicable)

  • Promotional or clearance items marked as final sale

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve your request quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Email: info@elvarea.com

4. Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

5. Return Shipping

If the return is due to:

  • Our error

  • A damaged item

  • A defective product

  • An incorrect shipment

We will cover the return shipping costs where applicable.

If the return is requested for any other reason (such as a change of mind), the customer is responsible for return shipping costs.

6. Exchanges

We replace products only if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the product.

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

8. Lost or Delayed Packages

If your package is delayed, please allow additional delivery time before contacting us.

If your order is confirmed as lost in transit, we will work with the shipping carrier to provide an appropriate resolution, which may include a replacement or refund.

9. Chargebacks

If you experience any issue with your order, please contact us before initiating a chargeback with your payment provider. We are committed to resolving customer concerns fairly and promptly.

10. Contact Us

For any questions regarding returns or refunds, please contact:

Elvarea

Website: https://elvarea.com

Email: info@elvarea.com

Our customer support team will respond as quickly as possible and assist you throughout the return or refund process.